Stockport Trailers Ltd
Privacy Policy
This policy explains how we collect, use, store and protect personal information when you contact us, make an enquiry, buy or hire a trailer, or request parts, servicing or repairs.
Effective date: 24 August 2026We use personal information only where we have a valid reason, keep it for no longer than necessary and take reasonable steps to protect it. We do not sell personal information.
1. Who We Are
Stockport Trailers Ltd is the controller of the personal information described in this policy. This means we decide why and how that information is used.
61–63 Wellington Road North, Stockport, SK4 1HS
Office: 0161 948 0531
WhatsApp: 07566 711544
2. Information We May Collect
Depending on how you interact with us, we may collect:
- Identity details, such as your name.
- Contact details, such as telephone number, email address and postal address.
- Enquiry details, messages, photographs, documents and communication preferences.
- Trailer and vehicle information, including make, model, registration, serial number, towing vehicle, intended load and service history where relevant.
- Hire information, such as requested dates, identification checks, deposit and collection or return details.
- Purchase, repair, servicing, parts, invoice, payment and transaction records.
- Marketing preferences and records of consent or objections.
- Technical information, such as IP address, browser, device, approximate location, page interactions and cookie choices where collected by our website or service providers.
- Information required to investigate disputes, prevent fraud, protect safety or comply with legal obligations.
Please do not send sensitive personal information unless it is genuinely necessary for your enquiry or transaction.
3. Where Information Comes From
We normally receive information directly from you when you call, visit, complete an enquiry form, use WhatsApp, request a quote, purchase or hire a trailer, or arrange servicing, repair, parts or accessories.
We may also receive information from somebody acting with your permission, payment and technology providers, professional advisers, referral partners, public registers, social-media services, online business listings or other lawful sources.
If you provide information about another person, you should make sure you are authorised to do so and that they understand how their information may be used.
4. How We Use Personal Information
We may use personal information to:
- Answer enquiries and provide information about trailers, hire, servicing, repairs, parts and accessories.
- Prepare quotes, confirm availability and take steps requested before entering a contract.
- Manage purchases, hire bookings, collections, returns, servicing, repairs, warranties and customer support.
- Process and record payments, invoices, refunds and other transactions.
- Assess towing, load or service requirements using the information you provide.
- Maintain business, tax, accounting, insurance, safety and legal records.
- Prevent fraud, misuse, theft, damage and other unlawful activity.
- Establish, exercise or defend legal claims and resolve complaints or disputes.
- Maintain and improve our services, communications and website.
- Send marketing only where permitted by law and respect your opt-out choices.
5. Our Lawful Bases
UK data-protection law requires a lawful basis for each use of personal information. Depending on the circumstances, we rely on:
| Lawful basis | When it may apply |
|---|---|
| Contract | To respond to steps you request before a contract and to provide a purchase, hire, repair, servicing or parts service. |
| Legal obligation | To meet tax, accounting, consumer, safety, insurance, regulatory or other legal requirements. |
| Legitimate interests | To run and protect our business, respond to enquiries, prevent fraud, maintain records, improve services and manage or defend claims, where those interests are not overridden by your rights. |
| Consent | Where we ask for a clear choice, including certain marketing or non-essential cookies. You may withdraw consent at any time. |
| Vital interests | In rare circumstances where using information is necessary to protect somebody’s life. |
6. Who We May Share Information With
Where necessary and lawful, we may share relevant information with:
- Website hosting, communications, WhatsApp, IT, cloud-storage, booking and administration providers.
- Payment processors, banks and finance providers involved in a transaction.
- Suppliers, manufacturers, parts providers, repair specialists, recovery operators or subcontractors needed to fulfil your request.
- Accountants, insurers, solicitors, debt-recovery providers and other professional advisers.
- Police, courts, regulators, HM Revenue & Customs, government bodies or other authorities where required or permitted by law.
- A purchaser, investor or adviser involved in a genuine sale, restructuring or transfer of the business, subject to appropriate confidentiality and legal safeguards.
We require service providers to use personal information only for agreed purposes and to protect it appropriately. We do not sell or rent customer information to third parties.
International processing
Some technology and communications providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to use providers that apply recognised legal safeguards. Their own privacy terms may also apply to your use of their services.
7. WhatsApp, Maps and Third-Party Services
Our enquiry forms may prepare a message and open WhatsApp. The message is not sent until you review it and tap Send. When you use WhatsApp, your information is processed through WhatsApp and its associated service providers under their own terms and privacy arrangements. Avoid sending information that is not necessary for your enquiry.
Maps and directions
Our pages may display an embedded map or provide directions through a third-party mapping service. That provider may receive technical information such as your IP address, browser, device and interactions with the map. Its own privacy and cookie terms apply.
Other platforms
If you contact us through a search engine, social-media platform, business listing, payment service or another external service, that provider will process information independently under its own privacy terms.
8. Cookies and Similar Technologies
Cookies are small files or similar technologies placed on or accessed from a device. They may be used to provide essential functions, protect security, remember preferences, understand website performance or support embedded services.
- Strictly necessary technologies may operate because they are required for core website, security, network or consent-management functions.
- Non-essential technologies, including certain analytics, advertising or embedded-service technologies, should be used only after any consent required by law has been obtained.
Where a cookie-control tool is available, you can use it to accept, reject or adjust non-essential technologies. You can also control cookies through your browser, although blocking essential technologies may affect website functions.
9. How Long We Keep Information
We retain information only for as long as reasonably necessary for the purpose collected, including customer service, safety, accounting, tax, insurance, dispute and legal requirements. Our normal approach is:
| Record category | Normal retention approach |
|---|---|
| General enquiries that do not become a transaction | Normally up to 24 months after the last meaningful contact, unless a longer period is needed for a dispute, safety issue or legal reason. |
| Quotes, purchases, hire, servicing, repair, parts and customer-support records | Normally up to six years after the transaction or relationship ends, or longer where required for warranties, insurance, claims or legal obligations. |
| Accounting and tax records | Normally six years from the end of the financial year to which they relate, or longer where the law or an official enquiry requires it. |
| Marketing preferences | Until consent is withdrawn or you object. We may retain limited suppression information so we can respect an opt-out. |
| Technical and cookie data | For the duration stated by the relevant cookie, consent setting or service provider, and no longer than reasonably required. |
We may securely delete, anonymise or aggregate information when it is no longer required.
10. How We Protect Information
We use reasonable organisational and technical measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, passwords, device and account security, backups, staff awareness and careful selection of service providers.
No internet transmission or storage system can be guaranteed completely secure. Please take care when sending information and contact us promptly if you believe your information has been compromised.
11. Your Data-Protection Rights
Depending on the circumstances and the lawful basis used, you may have the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase information in certain circumstances.
- Ask us to restrict the use of information in certain circumstances.
- Object to processing based on legitimate interests.
- Object at any time to the use of your information for direct marketing.
- Request data portability where the legal conditions apply.
- Withdraw consent at any time where processing relies on consent, without affecting earlier lawful processing.
You have the right to object at any time to direct marketing. You may also object to other processing based on legitimate interests. We will consider your request and stop the processing unless we have compelling lawful grounds to continue or need the information for legal claims.
To exercise a right, contact us using the details in section 1. We may need reasonable information to confirm your identity and understand your request. Rights are not absolute, and legal exemptions may apply. We normally respond within one month, subject to any lawful extension.
Automated decision-making
We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
12. Questions and Complaints
Please contact Stockport Trailers Ltd first if you have a privacy question or complaint. We will try to investigate and resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data-protection regulator. You may contact the ICO directly if you remain dissatisfied.
13. Changes to This Policy
We may update this policy when our services, legal obligations or data-handling practices change. The effective date shown at the top identifies the latest version. Material changes should be communicated appropriately.